Scheduling Policy

Our practice schedules patients by appointment only. This means the following:

• Whether a new patient or existing patient, a patient must schedule an appointment to be seen & treated by the doctor.

• The patient has a designated time & space for quality services with the doctor.

• Our goal is for the patient to have little to no wait time at the office.

• Under certain circumstances, our office can accommodate for special scheduling requests.

• We do not accept walk-ins.

Special Scheduled Appointments

We understand that some of our patients have unique circumstances such as long distances, concurrent treatment with other providers, emergencies, requests for blocked appointments with family, & etc.

• A special scheduled appointment is defined as an appointment that is out of normal business hours/days or an appointment that is blocked off for more than the normal allotted time per treatment.

• Special scheduled appointments require approval of the treating doctor.

• There is a $50 non-refundable deposit for any special scheduling appointments.

• Cancellation Notice for Special Scheduled Appointment: At least 48 hours notice if you need to cancel or reschedule.

• Late Arrivals for Special Scheduled Appointment: If you arrive more than 15 minutes after your schedule time, your appointment may need to be rescheduled or shortened to accommodate other patients.

No-show/Missed & Late Patient Policy

Our scheduling policy’s purpose is to ensure timely care for all patients & respect everyone’s time.

Definitions:

• A no-show or missed appointment is defined as failure to arrive for a scheduled appointment.

• A late cancellation is defined as cancelling an appointment less than 24 hours before scheduled.

• A late arrival is defined as arriving more than 15 minutes after your scheduled time.

Our Policy:

• Cancellation Notice: Please provide at least 24 hours notice if you need to cancel or reschedule.

• Late Arrivals: If you arrive more than 15 minutes after your schedule time, your appointment may need to be rescheduled or shortened to accommodate other patients.

• Fees:

  • First Missed Appointment: No charge (we understand mistakes happen).

  • Second Missed/Late-Cancelled Appointment: A fee of $25 will be billed to your account.

  • Third & Subsequent Missed Appointments: A fee of $50 will be charged.

  • Note: These fees are your responsibility and are not covered by insurance.

• Practice Discharge: Repeated no-shows or failure to pay fees may result in discharge from our practice.

• Emergencies: We understand emergencies happen and will consider them on a case-by-case basis.